Hello,
Best would be you use Contact Customer Care = http://helpx.adobe.com/contact.html>
> View all Products ... > Select a product or service... > Coldfusion > Select a topic ... > Using my product ... > I still need help ... > Chat (If "open" please use chat. I had the best experiences. Iquote from Preran: The chat button is activated as soon as there is an agent available to help.)
Hans-Günter